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Shipping Policy

When will my order be delivered?

Delivery times vary by product and country. Delivery times are listed on each product description. Some products can be delivered very quickly. See each product for details.

79% of orders are delivered in 2-3 days or less. We are actively working hard to reduce this time.

Express Shipping - Please allow between 12-20 business days ( shipped: Mon – Fri) for standard US orders to arrive (unless otherwise noted in the product description). Tracking is typically uploaded within 24 business hours.

Most orders will ship within 2-3 business days (fulfilled: Mon – Fri) unless otherwise noted in the notice bar. If more than 5 days have passed and your order has not shipped please contact us ASAP for status. Please be noted that our order cutoff time is 3:00 PM (GMT+08:00) Hong Kong Standard Time (Hong Kong). For orders processed after cutoff time, one day gets added to the delivery time estimate.

If your order contains multiple items they may arrive in separate packages and may not arrive on the same day.

Please note that we cannot guarantee shipping times. We cannot guarantee order arrival for any holidays.

NOTE: For items that are meant for special occasions (Christmas, Halloween, birthdays and anniversaries, etc.), we highly recommend placing the order at least 2 - 3 weeks prior to the event.

If more than 30 days have passed please email us at support@afinetool.com to review the status of your order.

CANCELLATION POLICY
Customers are able to cancel individual items or entire orders that haven't entered the shipping process.
To cancel an order, please email us at support@afinetool.com within 1 day (24 business hours) upon placing your order/s.
Please note that orders that have begun processing for shipment cannot be canceled. Custom/personalized orders cannot be canceled once work has begun.
Other modifications such as updating or editing your shipping address and contact information (email, phone number, etc.) must also be requested within the 1 day (24 business hours) period.
NOTE: To assure seamless delivery of your items, please carefully check your cart and shipping information before confirming your order.
Afinetool.com cannot be held responsible for customer errors in shipping addresses.
Enjoy shopping!

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